Welcome to keebs.sg. By placing an order with us, you agree to the following terms of service. Please read them carefully before making a purchase.

1. Order Processing

• We are based in Singapore and currently accept local orders only.
  
• Custom build orders typically require 1–2 weeks for completion.
  
• As a small business, stock is limited. We aim to ship standard orders within 1 week.
  
• Orders placed after 2PM are processed on the next working day.
  
• Processing and lead times may vary depending on workload and demand.
  
• Self-pickup is available — please contact us to arrange collection.
  

2. Shipping

• Orders ship on working days (Mon–Fri) only.
  
• Standard tracked delivery via SingPost courier takes approximately 2 working days.
  
• For alternative delivery methods (e.g., Grab, Lalamove), please contact us directly.
  

3. Cancellations & Refunds

• Refunds are granted in accordance with our Refund Policy.
  
• Orders not yet shipped and without additional services (lubing, assembly, modifications) may be cancelled, subject to processing charges.
  
• All refunds incur a 5% transaction fee plus any applicable payment processing charges (e.g., 4% for card payments).
  
• Refunds are not provided in cases such as:
  
  -> Incorrect delivery address or contact details provided by the customer
  
  -> Refusal to pay import duties, provide delivery signatures, or comply with courier requirements
  
  -> Packages lost or damaged after delivery to an intermediary or due to customer-arranged delivery methods
  
  
  

4. Returns

• Returns are accepted within 7 days of delivery, in accordance with our Refund Policy.
  
• Returned products must be unused, undamaged, and in original packaging with all accessories.
  
• Return shipping fees are the responsibility of the customer.
  

5. Warranty

• All keyboards include a 2-week warranty, covering:
  
  -> Assembly or soldering defects
  
  -> Faulty/unresponsive keys
  
  -> Stabilizer issues caused by build error
  
• Warranty claims require the product to be returned to our location for servicing.
  

Exclusions:

• Normal wear and tear (e.g., stabilizer rattle after lube dries)
  
• Aging-related issues (e.g., dried lube)
  
• User-caused damage, including water exposure, drops, dents, scratches, improper disassembly, incorrect software flashing, or other misuse
  

6. Non-Returnable Items

Certain products are non-returnable and non-refundable, including:

• Lubes and other consumables
  
• Pre-order products
  
• Custom products (custom-built keyboards, lubed/filmed switches, personalized items)
  
• Sale items and gift cards
  
• Hazardous or flammable materials
  

7. Keyboard Battery Use

• All keyboards include a USB-C cable.
  
• For safe charging, use the provided cable with a laptop or PC.
  
• Do not charge via wall sockets or extension plugs, as this may damage the battery.
  
• Battery damage caused by improper charging is not covered under warranty.
  

8. Service Cancellations

• Services (switch lubing, assembly, stabilizer tuning, soldering, de-soldering) are fully refundable if work has not started.
  
• Example: If you order a custom build with assembly but cancel before work begins, you will receive the parts individually and a refund for the service fee.
  

9. Damaged or Incorrect Items

• Please inspect your order upon delivery.
  
• Contact us at keebs.sg@gmail.com within 7 days if you receive a defective, damaged, or incorrect item.
  
• We will review your claim and resolve the issue accordingly.
  

10. Refund Processing

• Refunds are issued to the original payment method after returned items are inspected and approved.
  
• Please note that banks or card providers may take additional time to process refunds.
  
• All refunds are subject to a 5% transaction fee and any applicable payment processing charges.
  

By purchasing from keebs.sg, you acknowledge that you have read, understood, and agreed to these Terms of Service.